SHOPPING INFORMATION

Delivery charges for orders from the Online Shop?

At Indigo Pure, most of our products are delivered digitally, so there are no delivery charges. If you purchase a physical item (like a printed journal), applicable shipping charges will be calculated at checkout.

How long will delivery take?

Digital products are available for instant download right after purchase. For any physical products, delivery typically takes 5–7 business days, depending on your location.

What exactly happens after ordering?

Once your order is placed, you’ll receive a confirmation email with your download link (for digital items) or shipping details (for physical items). You can also view your orders under your account dashboard.

Do I receive an invoice for my order?

Yes, an invoice is automatically sent to your registered email address once your order is confirmed.

PAYMENT INFORMATION

When the order payment is taken of my bank account?

Payment is processed instantly at the time of checkout. You’ll see the charge appear on your account immediately or within a few hours, depending on your bank.

What is wishlist?

A wishlist allows you to save your favorite products to view or purchase later. It's a great way to keep track of items that interest you.

What should I do if I receive a damaged or wrong product?

For physical products: Please contact our support team within 7 days of receiving the item with a photo and description of the issue.
For digital products: If you face any issue with downloads or files, let us know immediately — we’ll resolve it quickly.

Can I change or cancel my order?

For digital products, orders cannot be canceled once processed. For physical products, please contact us within 24 hours of placing the order to request any changes or cancellations.

What is ``package tracking`` in my orders?

If your order includes physical items, you’ll receive a tracking number once the package is shipped so you can follow its journey until it reaches you.